A: Please refer to the table below.
Up to 500g
Add Per Kg
Rest of Asia
USA & Canada
UK & Ireland
Rest of World
A: Freight is calculated based on the Country’s delivery zone and on product weight + weight buffer for packing materials. View our product weights here
A: Please refer to the Silk International Zone Transit Time & Duty Threshold Guide for Country listings in each zone.
A: Please refer to the Silk International Zone Transit Time & Duty Threshold Guide for country transit times. Please allow for additional time to process and pack your order and to allow for any possible delays in customs and transit times outside of major Cities.
A: All charges are made in Australian Dollars (AUD). Totally Hair Direct Pty Ltd (Silk Oil of Morocco) have no control over any currency conversion fees or any other fees that may apply.
A: Yes, freight is calculated at time of check out when the delivery address is entered which includes Country destination.
A: Please refer to the Silk International Zone Transit Time & Duty Threshold Guide for International Shipping Policy.
If ordering products from our website for delivery to an International delivery destination, your order may be subject to import duties and taxes once shipment arrives in that Country. Please note Totally Hair Direct (Silk Oil of Morocco) shall not be held responsible for any possible payment of duties and taxes which may be applied by customs in the country where delivery is received. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, rest with the receiver. International orders may be subject to customs clearance which may cause delays. Customs policies vary widely from Country to Country. Please contact your local Customs office for more information. When ordering from Totally Hair Direct (Silk Oil of Morocco) you are considered the “importer” and must comply with all laws and regulations of the country in which you are receiving the goods. Totally Hair Direct (Silk Oil of Morocco) will not be liable or responsible if you break any such law. Please note the transit time and duty threshold is a guide only. Whilst Totally Hair Direct (Silk Oil of Morocco) have taken all due care to include up-to-date information, it does not provide any warranty as to accuracy or completeness. As far as lawfully possible, Totally Hair Direct (Silk Oil of Morocco) accepts no liability which may be suffered or incurred by any other person as a consequence of reliance on the information contained in this guide.
A: Please refer to the table below.
|Zone 1 New Zealand||YES|
|Zone 2 China||NO|
|Zone 3 Rest of Asia||Selected Only - Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand|
|Zone 4 USA & Canada||Selected Only - USA|
|Zone 5 Pacific Islands*||Selected Only - Fiji, Nauru, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Solomon Islands, Sri Lanka, Vanuatu|
|Zone 6 UK & Ireland||NO|
|Zone 7 Europe 1*||Selected Only - Netherlands, Spain, Switzerland|
|Zone 8 Europe 2*||Selected Only - Austria, Belgium, Brazil, Croatia, Estonia, Finland, Greece, Hungary, Poland, Russia, South Africa|
|Zone 9 Rest of World||Selected Only - Argentina, Belarus, Chile, Cuba, Morocco, Peru, Puerto Rico, Uruguay|
A: No, a signature is required for all International deliveries.
A: Parcels cannot exceed 20kg.
A: Please refer to the Silk International Returns Policy.
A: A triple check system has been implemented in our warehouse and all International Orders will have a photo taken of all items picked and will be filed with the order as a point of reference. If a mistake has been made please contact our customer service team on firstname.lastname@example.org
A: Once your online order is dispatched you will receive an email from Australia Post to your nominated email address with your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.