Australia Shipping FAQs
Please note: All parcels are given authority to leave, if you would prefer to sign for your parcel, please reach out via email sales@silkoilofmorocco.com.au
Q: HOW WILL I RECEIVE NOTIFICATION THAT MY ITEM HAS BEEN SHIPPED?
A: Once shipped you will receive a Tracking notification email. You will also receive shipping updates by a third Party “Shippit”.
Q: WHAT HAPPENS IF I NEED TO CHANGE MY DELIVERY ADDRESS ONCE IT'S BEEN SHIPPED?
A: Please contact Silk head office Tel: 07 3880 3380.
Q: CAN I HAVE MY ITEMS LEFT WITHOUT SIGNATURE?
A: Yes! Please specify this when you checkout.
Q: IF I AM CONCERNED ABOUT MY DELIVERY WHO DO I CONTACT?
A: Please call the Silk Head office Tel: 07 3880 3380 or email trackmyorder@silkoilofmorocco.com.au
| QUEENSLAND |
| ORDER VALUE | FLAT FEE CHARGED |
| Over $150 | FREE |
| Under $150 | Standard $12.00 Express $15.00 |
| ACT - VIC - SA |
| ORDER VALUE | FLAT FEE CHARGED |
| Over $150 | FREE |
| Under $150 | Standard $15.00 Express $18.00 |
| NSW - NT - TAS - WA |
| ORDER VALUE | FLAT FEE CHARGED |
| Over $150 | FREE |
| Under $150 | Standard $18.00 Express $20.00 |
Approximate Shipping Delivery Times
QLD Metro - 1-2 Business days
QLD - 1-4 Business days
NT - 2-5 Business Days
ACT - 3-4 Business Days
NSW - 2-4 Business Days
TAS - 3-6 Business Days
WA - 3-6 Business Days
VIC - 3-6 Business Days
SA - 3-6 Business Days
