General Product FAQs

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A: Argan Oil also known as Oil of Morocco or ‘Liquid Gold’ has long been a well-kept secret known only to those who have sought the absolute best in hair and skin care. Argan Oil remains one of the rarest oils in the world due to the small and very specific growing areas. The Argania Tree is grown in South Western Morocco and is extremely well adapted to drought and other environmentally harsh conditions. It bears a fruit which is a delicacy for tree climbing goats that eat the fruit but leave the hard nut untouched. These nuts are gathered by locals who extract the oil from kernels via a cold processing process.

A: According to the Journal of Pharmacy & pharmacology based in France, using the traditional process in the production of Argan Oil it takes a single person 58 hours to produce 2 – 2.5 litres of Argan Oil and this uses 100kg of fruit from the Argania Tree. No wonder it is the most expensive oil in the world. Even now with a mechanical process which is being adopted in some places in Morocco, to produce 4-6 litres of Argan Oil it still takes 13 hours of work and uses 100kg of fruit! Argan Oil is very difficult to make, it takes hours of manual labour that does not come free, so unfortunately there is no such thing as cheap Argan Oil.

  • Rich source of Vitamin E
  • Rich in Omega-6 and Omega-9 Essential Fatty Acids
  • Rich in Antioxidants
  • Non-greasy, lightweight and easily absorbed
  • Astonishing moisturising and conditioning properties
  • Assists in keeping hair & skin nourished and moisturised
  • Adds Shine

A: It’s no secret that Silk Oil of Morocco only use Argan Oil that has been cold pressed though what does that mean? It means that the Argan fruit has been hand picked and cold pressed to produce a very high quality oil with high antioxidant levels and moisture. ‘Cold Pressing’ to extract oil is regarded as the most effective method of extracting oils without damaging them. Other methods of oil extraction include boiling, solvent extraction and refining operations which can damage the properties and benefits of the oil stripping it of its natural antioxidants, vitamins and colour. With Argan Oil gaining in popularity, there are numerous products popping up on the market claiming to use ‘Pure Argan Oil’ but how many of these products actually contain 100%? There are many variations of Argan Oil quality available on the market. It is very important that you are aware of what you are purchasing and using on your hair and skin.

A: The term organic refers to the farming methods used to cultivate herbs, essential oils and plants. For a company to gain certification stringent guidelines must be followed during the planting, growing and extraction process. This ensures the farming methods are free from artificial fertilisers, pesticides, fungicides, synthetic weedicides, growth hormones and genetic modification. Silk Oil of Morocco enriches every product in the range with certified Organic Argan Oil however it doesn’t stop there as Silk also uses other certified organic ingredients throughout the range. Please note this does not mean that the products are certified organic- it means that we always use certified organic Argan Oil in every product and some other certified organic ingredients across the product range.

A: Absolutely not! Silk Oil of Morocco does not condone nor support the idea of animal testing for cosmetic purposes; nor do we employ anyone to test on our behalf. The safety data sheets (SDS) for each product state this in section 16.1

A: Most of our products are vegan friendly. Vegan friendly products can be identified by the Vegan Friendly Logo.
As vegan friendly products are continually being added please check the status of your products on purchase. Silk Oil of Morocco recommend you refer to the Product Sheet which has the ingredient listing as well as the safety data sheets (SDS) for each individual product listed on our website. Alternatively, please refer to the ingredients lists on product packaging.

A: Please note ALL Silk Oil of Morocco products contain nut oils. The types of nut allergies can vary and Silk Oil of Morocco recommends that you seek advice from your doctor before using any product that contain nut oils.

A:Please be advised that none of our products contain palm oil, though some ingredients may be palm oil derivatives, however all from Sustainable Palm Oil (RSPO) certified sources. This gives us assurances that the environmental factors are carefully managed in the farming and harvesting of palm oil crops.

A: No. Silk Oil of Morocco products do not contain any SLS (Sodium Lauryl Sulfate), ALS (Ammonium Lauryl Sulfate) or SLES (Sodium Laureth Sulfate) which are known skin, scalp and eye irritants.

A: No. Silk Oil of Morocco products do not contain Parabens.

A: Some of our products do contain silicone or silicone derivatives and are used in some of our products for a number of different functions mainly as a conditioning agent and to act as a carrying agent for other ingredients. It is also used to help reduce blow drying time and to help protect against heated styling tools as well an enhancing wet and dry combing. Cyclopentasiloxane is used to help deliver and spread other ingredients to hair. As it is a volatile silicone derivative, it evaporates upon application after delivering all the key ingredients that provide moisture and shine.

A: No, Wheat Protein is used in many Silk Oil of Morocco products and the Vitamin E used is derived from soya bean. Silk Oil of Morocco recommends you refer to the Product Sheet and Safety Data Sheets (SDS) for each individual product listed on our website. Alternatively, refer to the full ingredients lists on product packaging.

A: No, we do not claim that all our products are natural- we endeavor to use naturally derived and certified organic ingredients where possible avoiding the use of Sulfates- SLS (Sodium Lauryl Sulfate), ALS (Ammonium Lauryl Sulfate) or SLES (Sodium Laureth Sulfate) and Parabens.

A: Silk Oil of Morocco recommends the Intense Moisture range of products to be used on hair extensions as they contain no protein. Avoid the use of Volumizing and REP-Hair range of products.

A: Please refer to the website product filters in our Hair Collection to identify which products will work well with your hair type.

A: Absolutely! Full ingredient listing can be found on the website, on the product packaging as well as the product sheets.

A: Cetearyl Alcohol is not a harsh or drying alcohol. It is a fatty alcohol derived from natural sources such as plants, coconut and possible palm oils and is used in Silk Oil of Morocco products to prevent the product from separating into oil and liquid components.

A: Products should be stored at temperatures under 30°C and away from direct sunlight.

A: All Hair Care and Skincare products are proudly manufactured in Australia. In the Cosmetics, all except a handful of product ranges are manufactured in Australia. Candles are manufactured in Australia. Please refer to Country of Origin on the Product Sheet.

A: It is always recommended to always review product information found on the Product Sheet including the full ingredient list. A small patch test first before using any product as not all products will work the same for everyone. There are many variables to consider and people have different allergies and sensitivity to different ingredients.

A: Silk Oil of Morocco uses PETE, HDPE, LDPE and PP plastics, glass and cardboard packaging materials that are all recyclable. The recyclable logo and corresponding recycle number can be found on the product sheet and on the back of the packaging.

A: SDS and Products Sheets can be found in the MORE INFO tab under each product within our store website.

A: Generally, most of the Skincare and Hair Care have a shelf life of 3 years unopened with an expiry of 12 months after opening. Most cosmetics have a shelf life of 2 years with an expiry of 3 months – 12 months after opening depending on the product. Please refer to the individual Product Sheet.

A: Lead certainly is NOT added into any Silk Oil of Morocco cosmetic products however as the cosmetic products are mineral cosmetics it is almost impossible to remove all traces. Lead occurs naturally in the environment and its impurity in mineral cosmetics often cannot be avoided. As a result, the FDA took action to remove products from the market that contained lead at unsafe levels. The FDA determined that up to 10 ppm of Lead in cosmetic products would not pose a health risk. Silk Oil of Morocco Lipstick formulation has been independently tested and has successfully passed and is well below the safety limit with traces below 1 ppm.

A: Preservatives play a very important role in a product so it is necessary to use a preservative that is proven to be effective. Please refer to individual product sheets for full ingredient listing for specific preservatives though generally the following preservatives are used- Phenoxyethanol, Sodium Benzoate, Ethylhexyl Glycerin and Potassium Sorbate.

A: pH levels play an important role in the products to ensure the feel, viscosity, colour and stability remain consistent during the product’s shelf life and during product application. pH is an expression of hydronium ions in water. Where there is no water present in the product, there are no hydronium ions therefore you cannot measure the pH of a nonaqueous product. pH has no significance and meaning where there is no water in the product.

A: Silk Oil of Morocco does not recommend any products being exposed to extreme weather conditions. Freezing point would approximately be 0’C to 2’C. Because Argan oil is a natural product, results may differ from batch to batch. Freezing Argan Oil doesn’t form crystals like water does so providing it is sealed effectively there may be no impact on the oil if it froze. However, we are not sure how the glass bottles would travel at extremely low temperatures. Direct light and high temperatures will affect Argan Oil’s best properties.

A: To ensure the best performance possible in your candle range, our candle fragrance oils are designed and developed in Sydney, Australia and are completely vegan and cruelty-free. As they are produced specifically as a candle making and soap making supply, they are synthetic in substance to ensure the best performance when used in soy wax. Many of our fragrance oils do contain a high percentage of essential oils for an accurate and natural scent. Silk fragrance oils are non-toxic and do not contain palm oil