Please fill out the form below and a Customer Service Member will be in contact as soon as possible.
Opening Hours: Mon-Fri 9:00am-5:00pm (EST)
Toll Free: 1300 410 909
Phone: (07) 3880 3380
Order collection from Head Office is only allowed when an order is placed online.
Collection Times: Monday-Friday 9:00am – 3:00pm
* You will be notified by email/text when your order is ready*
Pick up Address: Unit 2, 13 Redcliffe Gardens Drive, Clontarf QLD 4019 Australia
To return or exchange an item (within 30 days of purchase) please follow these 6 simple steps:
1. CLICK HERE and print off Silk Oil of Morocco Product Exchange Return Form
2. Contact the Silk Support Team on 1300 410 909 for a Silk Returns Authorisation number
3. Complete the form and email to firstname.lastname@example.org
4. Please re-pack the products ensuring that a copy of the Silk Oil of Morocco Product Returns Form is put inside the parcel before sealing.
5. You will then receive an email back from Head Office with your Consignment Note, print this off and attach to the parcel that you are returning.
6. Take to your local Post Office where they will scan it and send it back to us at OUR cost.
SEND RETURNS TO:
ATT: RETURNS DEPARTMENT
SILK INTERNATIONAL PTY LTD
UNIT 2, 13 REDCLIFFE GARDENS DRIVE,
CLONTARF QLD 4019 AUSTRALIA
HEAD OFFICE CLOSURES
NEW YEAR’S DAY – Monday 1st January
AUSTRALIA DAY – Friday 26th January
GOOD FRIDAY – Friday 30th March
EASTER MONDAY – Monday 2nd April
ANZAC DAY – Wednesday 25th April
LABOUR DAY – Monday 7th May
EKKA HOLIDAY – Wednesday 15th August
QUEEN’S BIRTHDAY – Monday 1st October
CHRISTMAS – Friday 21st December – Friday 4th January